Warranty Policy
Warranty Policy
At URX, our warranty policy is simple and transparent.
- Warranty Duration: Most of our products come with a 1-year warranty covering only manufacturing defects.
- If there's no warranty or a different warranty period, it will be clearly mentioned on the product page.
How It Works
Video Proof: To claim warranty, you must share a clear video showing the issue.
- Repair First: If your product has a warranty, we’ll first try to repair it after you send it back.
- Replacement If Needed: If it can’t be repaired, we’ll replace it—no questions asked, as long as we have stock.
- Out of Stock? If we’re out of stock or waiting for replacement parts, we’ll let you know. You may need to wait a little while we restock or order parts.
Please Note
- Warranty applies only to manufacturing defects.
- It does not cover damage caused by misuse, modifications, or accidents.
- Products with no warranty mentioned fall under our standard 1-year warranty and repair policy above.
- Damage caused by charging the product using wall chargers, phone chargers, fast chargers, high-voltage adapters, unsupported charging methods, or electrical misuse will void the warranty and will not be covered under the brand's warranty policy. Wireless products with built-in batteries must be charged only using the USB cable supplied with the product and connected directly to a computer or laptop USB port.
Thanks for understanding! We're here to help, and we stand by our products.
Need more help: support@urx.co.in