Returns and Refunds

We strive to provide the best products and service to our customers. Please read this policy carefully before placing an order.

No Returns or Order Cancellations

  • All orders are final. We do not accept returns or cancellations due to change of mind.
  • Once an order is placed, it cannot be cancelled under any circumstances.

COD Security Deposit Policy

  • For Cash on Delivery (COD) orders, a small upfront amount is collected as a security deposit.

Orders Above ₹5,000

    • Cash on Delivery is not available for products with a total shipment value exceeding ₹5,000. This restriction is clearly mentioned on the respective product pages.
    • If a customer still places an order above this limit using the COD option, the COD security deposit will be forfeited and no refund will be provided. No exceptions will be made.

Non-Refundable Security Deposit

    • The security deposit is non-refundable in the following cases:
      • Customer refuses delivery.
      • Customer is unavailable during delivery attempts.
      • Incorrect address or phone number is provided.
      • Delivery fails due to any reason attributable to the customer.
      • Order is returned to origin without any fault of the courier partner.
  • This policy helps us ensure only genuine orders are placed and reduces logistics abuse.

Courier Related Issues

  • If delivery fails due to a genuine courier-related issue and the customer is not at fault, we will arrange a fresh shipment at no additional cost.
  • Refunds will not be issued in such cases.

Re-dispatch Charges

  • Only the first shipping attempt is free.
  • If the order is returned due to customer-side errors such as:
    • Incorrect address
    • Incorrect phone number
    • Failure to accept delivery
    • Customer unavailability
    • then a re-shipping charge of ₹200 for surface shipping will apply for the next delivery attempt.
  • The replacement shipment will be dispatched only after the original shipment has been returned to us.

Replacements for Defective Products

  • We offer replacements only for manufacturing defects reported within 7 days of receiving the product.
  • For products with replaceable parts or components, only the defective part or component will be replaced after verification. A complete product replacement will not be provided unless deemed necessary by our team after inspection.
  • For claims involving dead-on-arrival (DOA) units, physical damage, missing items, missing accessories, incorrect items, or any other issue that may have occurred during transit or packaging, an unboxing video is mandatory.
  • The unboxing video must clearly show:
    • The outer package seal.
    • The complete unboxing process from start to finish without any cuts, edits, pauses, or interruptions.
    • The contents of the package.
    • Any missing item, missing accessory, incorrect item, visible damage, or defect being reported.
  • Claims relating to dead-on-arrival products, transit damage, missing items, missing accessories, incorrect items, or other packaging-related issues made without a valid unboxing video will not be accepted.
  • All replacement requests are subject to inspection, verification, and approval by our team.
  • Refunds will not be provided for defective products within the replacement window.

Refund Policy

  • We do not offer refunds for any products or orders except where expressly stated in this policy.
  • Warranty claims are handled through troubleshooting, repair, or replacement. Refunds are not provided for manufacturing defects, courier-related issues, customer-side delivery failures, electrical misuse, firmware flashing failures, or any other circumstance unless explicitly mentioned otherwise in this policy.
  • If a replacement product is unavailable and the customer declines an alternative product of equal value, a refund may be issued at our sole discretion.
  • No refunds, warranty claims, replacements, or compensation will be provided for issues related to BETA, experimental, or pre-release features/firmwares.

Courier Delays and Third-Party Logistics

We use third-party courier and logistics partners for shipping and delivery services. Once an order has been dispatched from our warehouse, the delivery process is handled by the assigned courier partner.

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

  • Weather conditions or natural disruptions
  • Courier operational delays
  • High shipment volumes
  • Regional restrictions
  • Strikes or transportation issues
  • Incorrect routing or logistics constraints

Estimated delivery timelines are provided for reference only and are not guaranteed delivery dates.

Delays caused by courier partners or external factors do not qualify for order cancellation or refunds. Our team will coordinate with the courier partner to resolve such issues and ensure successful delivery at the earliest.

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  • Thank you for your understanding and cooperation.